Reframe your next conflict

The next time you are faced with a difficult conversation or conflict, take a deep breath and welcome the interaction as an opportunity for both parties to learn and grow.  Be diplomatic, curious, and take time to listen more than you speak. Remember, you can only control what you say and not what the other person says.  Practice, practice, practice.  Good luck!                                                               
Tricia                                                       (original post 3/2013)

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